• Nothing is displayed on the LCD panel.

There is no power supplied.

Or, the plotter is defective.

Check that the power cord is securely connected to the plotter's AC line inlet and the electrical outlet.

Check that the power is supplied to the electrical outlet.

Contact your sales representative if the problem still exists.

• "Sum-Ck ROM RAM ERR!!" is displayed on the LCD panel.

The ROM or RAM is defective.

Contact your sales representative if the problem still exists.

• Drops the media while detecting.

Bright light might be shining onto the media sensor.

Block the light if there is direct sunlight shining on the plotter that is placed near the window.
Move away the fluorescent lamps if there is one close to the plotter.

Media sensor may be defective.

Contact your sales representative if the problem still exists. Set the media sensor to DISABLED to use the plotter temporarily.

Enabling/Disabling the Media Sensors (MEDIA SENSOR)

• Media wobbles.

Push rollers are not set correctly on the grit rollers.

Check the position of the push rollers.

Loading Media (Paper or Marking Film)

Changing of the hold-down force of the push roller is not suitable for the media. (CE8000-130 only)

Please set a media suitable for changing the hold-down force.

Changing the Hold-down Force

• Tool carriage hits the left side of the plotter and "POSITION ALARM" is displayed after selecting the media type. Or, it hits the right side of the plotter and "POSITION ALARM" is displayed.

Push roller sensor may be defective if it hits the left side of the plotter. Home sensor may be defective if it hits the right side of the plotter.

Contact your sales representative if the problem still exists. Set the push roller sensor to DISABLED to use the plotter temporarily.

Enabling/Disabling the Push Roller Sensors

• The plotter stops with "POSITION ALARM" displayed during initialization or cutting.

CONDITION setting for the media is invalid.

Slow down the speed or lower the FORCE.

Setting the Tool Condition

The pen carriage does not move by hitting something.

Move the object disturbing the operation, and turn on the plotter after turning it off once.

External force is applied to the pen carriage while cutting.

Move the object disturbing the operation, and turn on the plotter after turning it off once.

Movement is disturbed by the media chaff in the operation area.

Move the object disturbing the operation, and turn on the plotter after turning it off once.

The plotter is defective.

Contact your sales representative if the problem still exists.

• It is cutting with origin point shifting to center of the media.

Data created with lower left origin point is received when the plotter is set with center origin point. (With HP-GL command)

Reset the origin point to center on the application software, or reset the origin point of the plotter to lower left.

Setting Origin Point When HPGL is Set

• Media jumps out to forward side.

Selected wrong type of the media.

Check the type of media, "SHEET", "ROLL-1 FRONT EDGE", or "ROLL-2 CURRENT POSITION".

Setting Feeding Method

• Displays command error.

Data sent to the plotter is not correct.

Check the data.

Error Message in GP-GL Command Mode
Error Message in HP-GL Command Mode

• It cannot cut above certain length.

Length of the cut is exceeding the length of the page set on the plotter.

Press the [SLOW] key and check the cutting area.
Match the setting for the page length.

Setting Length of the Page

• There are too many tool up and down.

Setting for the tangential mode is set to ON.

Turn OFF the setting for the tangential mode unless you are cutting thick media.

Setting the TANGENTIAL MODE

• It is cutting on the grit roller imprint.

Cutting width is widened.

Please turn OFF the expand setting.

Setting Cutting Width

• Cannot change the tool condition.

Setting for the sorting is set to ON.

Normally, use the plotter with setting for the sorting OFF.

Sorting the Cutting Data

• Tool condition changes.

Setting of the priority is set to COMMAND PRIORITY.

Change the setting of the priority to MENU PRIORITY.

Priority of Cut Condition Selection.

[ENTER] key is not pressed after changing the TOOL CONDITION.

Check the TOOL CONDITION again.

Setting the Tool Condition

• Media travels tilted.

Media is loaded tilted.

Reload the media.

Loading Media (Paper or Making Film)

Media is slipping.

Perform pre feed once and make impression to make it harder to slip.

Pre Feed of Media (Paper or Marking Film)

Changing of the hold-down force of the push roller is not suitable for the media.

Please set a media suitable for changing the hold-down force.

Changing the Hold-down Force

• It does not become specified length. (Slight distance error)

Media is slipping.

Make the speed slower.
Reduce the moving speed.
Perform feeding.

Setting the Tool Condition.
Pre Feed of Media (Paper or Marking Film) Setting the Tool Up Speed

Distance adjust value is not correct.

Perform distance adjust.

Setting the Distance Adjust

• "LOAD MEDIA!" is displayed even if the media is set and media set lever is moved up.

Media is close to transparent and media sensor makes false recognition. (This may happen depending on the media.)

Transparent media cannot be detected. DISABLE the media sensor and set the cutting area when this kind of media is used.

Enabling/Disabling the Media Sensors Setting Cutting Area

Media sensor malfunctions with strong scattered reflection.

Move the position of the light source.
Make is so no direct sunlight shines.

There may be defective in the operation of the media set lever sensor.

Contact your sales representative if the problem still exists.

• Touch panel does not respond.

The touch panel installed on this plotter is a capacitive type. Insulated touch pens (pressure-sensitive) will not respond.

Use your finger or a capacitive touch pen.

• Wireless LAN access point cannot be found.

The wireless LAN compatible standard of this plotter is 802.11b/g/n (2.4GHz). It does not support the 5GHz frequency.

Please use an access point that supports the wireless LAN compatible standard 802.11b/g/n (2.4GHz).

• Corners are rounded.

• Corners are too sharp.

Blade and OFFSET does not match.

Change the OFFSET.

It is rounded: Increase the OFFSET

It is too sharp: Decrease the OFFSET

• The cut line starts out crooked.

The blade inside the plunger doesn't turn smoothly.

Remove dirt from inside the plunger.

• The blade skips and does not completely cut lines that should be solid.

• Straight cut lines seems to wobble.

The blade is extended too far.

Adjust the blade length.

The cutting speed is too high.

Lower the speed setting.

• Coarse resolution of curved lines.

The software's resolution setting is too low.

Adjust the software's resolution setting.

The blade offset angle is too low.

Increase the value for the blade offset angle.

• The media curls up at the corners.

• Fine cut characters peels off.

The blade is extended too far.

Adjust the blade length.

Blade and OFFSET does not match.

Change the OFFSET.

The cutting speed is too high.

Lower the speed setting.

The blade is dull.

Replace the blade.

The ACCELERATION setting is too high.

Lower the ACCELERATION setting.

• The blade is cutting into the backing sheet.

The blade is extended too far.

Adjust the blade length.

The cutting FORCE is too high.

Lower the FORCE setting.

• The blade falls out of the tool plunger.

The blade is too small for the tool plunger.

Use a blade that fits securely in the tool plunger.

• Media can be cut but it is hard to weed afterwards.

• Cut media cannot be pulled up using retack sheet.

The retack sheet is not sticky enough.

Switch to a stickier retack sheet.

Media gets entangled during cutting.

Reduce the blade length.

Lower the FORCE setting.

Cleaning of cut media was postponed too long.

Promptly weed cut media.

• Abnormal noise generated from the tool carriage during cutting.

• The media is discolored where the blade has passed.

Media is rubbed by the tip of the tool plunger.

Adjust the blade length and the cutting FORCE settings.

• The cutting results differ from the specified size.

The STEP SIZE has been set differently at the computer and the plotter.

Set the STEP SIZE to same value.

Scaling has been specified on the computer.

Check whether scaling has been specified.

• Currently selected cutting conditions are disregarded or cannot be changed.

Setting of the priority is set to COMMAND PRIORITY.

Change the setting of the priority to MENU PRIORITY.

The [ENTER] key was not pressed after changing the settings.

Check the operation.

• Characters or lines are deformed during pen plotting.

The plotter is in cutting mode.

Select PEN as the tool in the CONDITION setting.

• It does not become specified length. (Slight distance error)

Distance adjust value is not correct.

Perform distance adjust.

• Characters are deformed.

• Complex drawings are deformed.

The STEP PASS setting is set too high.

Lower the STEP PASS setting.

Coordinate points are incorrectly specified.

Check the coordinate data by plotting it with a pen.

The media backing is too flimsy.

Switch to a media with a stronger backing.

Blade rotation is not smooth.

Check that there is no dirt in the blade.

E02001

The plotter received an unrecognizable command.

Press the [ENTER] key.

Noise came in when the computer was turned on.

Configure to drive the plotter from the menu of the software.

The software configuration regarding the output device has been changed.

Reset the interface settings of the software.

The plotter's interface conditions have changed.

Reset the interface settings of the plotter.

E02004

A command was received containing numeric parameters that exceed that command's permissible range.

Configure to drive the plotter from the menu of the software.

The software configuration regarding the output device has been changed.

Reset the interface settings of the software.

The plotter's interface conditions have changed.

Reset the interface settings of the plotter.

E02005

An error occurred in the receipt of data within the interface.

Configure to drive the plotter from the menu of the software.

The software configuration regarding the output device has been changed.

Reset the interface settings of the software.

The plotter's interface conditions have changed.

Reset the interface settings of the plotter.

Check the data.

Check the size of media and the cutting range.

Check the magnification setting.

Check the step size settings.

E03001

Error 1

An unrecognizable instruction was executed.

Execute a recognizable command.

E03002

Error 2

Wrong number of parameters were specified.

Execute the command with the correct number of parameters.

E03003

Error 3

An unusable parameter was executed.

Execute a recognizable parameter.

E03005

Error 5

An unusable character set was specified.

Specify usable character set.

E03006

Error 6

Coordinates of command specified out of cutting area.

Execute coordinates within the cutting area.

E03007

Error 7

The data being input exceeds the capacity of the plotter's downloadable character buffer, polygon buffer, etc.

Adjust the buffer size.

E03010

Error 10

Other output command was executed while executing an output command.

Check the program.

E03011

Error 11

An invalid byte was received after ESC code.

Check the program.

E03012

Error 12

Invalid byte was received within device control command.

Check the program.

E03013

Error 13

A parameter outside of the permissible range was specified in the I/O related command.

Check the program.

E03014

Error 14

Too many parameters in the I/O related command.

Check the program.

E04001

Tilt to adjust with AXIS ALIGNMENT is too large.

Reload the media.

E04004

It is over the setting range of the distance adjust.

Reset to smaller value.

E04005

Could not scan the registration marks.

Check the registration scan position.

E04006

Amount of data has exceeded the I/O buffer size for the segment area registration mark.

Decrease the data.

E04007

Test pattern plotting position is not within the plotting area for sensor position adjustment.

Move the media toward center and plot the test pattern.

E04008

Media end was detected while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04009

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04010

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04011

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04012

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04013

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04014

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04015

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04016

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04017

It has exceeded detection area while detecting the registration mark.

Check the media. Check the print position of the registration mark.

E04018

Media set lever was lowered.

Reload the media and try again.

E04019

There was cancel operation by the user.

Redo the process.

E04020

There is a defect in the detection settings value.

Check the settings value.

E04021

Registration mark was not detected in the auto detection area.

Check the media. Check the print position of the registration mark.

E04022

There was cancel operation by the user.

Redo the process.

E04023

Registration mark was not detected.

Change the color of the registration mark.

Check the media.

Check the print position of the registration mark.

E04024

Registration mark was not detected.

Change the color of the registration mark.

Check the media.

Check the print position of the registration mark.

E04025

Registration mark was not detected.

Change the color of the registration mark.

Check the media.

Check the print position of the registration mark.

E01001
to E01005

The plotter is defective.

Contact your sales representative if the problem still exists.

E01006

The plotter is defective.

Contact your sales representative if the problem still exists.

E01007

The plotter is defective.

Contact your sales representative if the problem still exists.

E01008

The plotter is defective.

Contact your sales representative if the problem still exists.

E01009

The plotter is defective.

Contact your sales representative if the problem still exists.

E01010

The plotter is defective.

Contact your sales representative if the problem still exists.

E01011

The plotter is defective.

Contact your sales representative if the problem still exists.

E01012

The plotter is defective.

Contact your sales representative if the problem still exists.

E01013

The plotter is defective.

Contact your sales representative if the problem still exists.

E01014

The plotter is defective.

Contact your sales representative if the problem still exists.

E01015

The plotter is defective.

Contact your sales representative if the problem still exists.

E01017

Load on the motor was too large.

Move the object disturbing the operation, and turn on the plotter after turning it off once.
Do not use heavy media.
Contact your sales representative if the error still appears.

E01019

Load on the motor was too large.

Move the object disturbing the operation, and turn on the plotter after turning it off once.
Do not use heavy media.
Contact your sales representative if the error still appears.

E01021

Load on the motor was too large.

Move the object disturbing the operation, and turn on the plotter after turning it off once.
Do not use heavy media.
Contact your sales representative if the error still appears.

E01022

There was a heavy load on the up and down function of the tool carriage.

Please clear any obstruction in the up and down function of the tool carriage and turn the power back on.
Contact your sales representative if the error still appears.

E01029

An error has occurred in the wireless LAN module.

Turn the power off and then on again.

Contact your sales representative if the error still appears.

E01030

There was a heavy load on the up and down function of the tool carriage.

Please clear any obstruction in the up and down function of the tool carriage and turn the power back on.
Contact your sales representative if the error still appears.

E05001

Data larger than the buffer size cannot be copied.

Perform normal cutting not using the copy mode.

E05002

There is no data to copy.

Perform normal cutting by sending the data, then use the copy mode.

E05003

Media valid area to copy is too small.

Use larger media. Confirm the copy start position.

E05004

The push roller is not on the grit roller.

Set the push roller on the grit roller.

E05006

Distance between the bottom left and top right of the AREA setting is less than 10 mm.

Perform the AREA setting again.

E05007

Test pattern for the TOOL OFFSET ADJ. cannot start plotting because the start position is at the edge of the media.

Set the start position inside the media.

E05008

External memory (USB memory) cannot be recognized.

Insert external memory (USB memory).

E05009

Bar Code cannot be scanned.

Check the print result of Bar Code.

E05010

Bar Code cutting is not available when Rotation is set to ON.

Set Rotation is set to OFF to use Bar Code cutting.

E05011

Bar Code cutting is not available when Mirror is set to ON.

Set Mirror is set to OFF to use Bar Code cutting.

E05012

The desired file cannot be found in external memory (USB memory).

Save the desired file in external memory (USB memory).

E05013

Start mark cannot be scanned.

Check the print result of start mark.
Move the tool carriage above the start mark.

E05014

The selected connection destination cannot be found.

Connect to the selected connection destination using USB or LAN cable.

E05015

There is no appropriate cutting data for the data link server.

Check the data link server.

E05016

The communication to the data link server is not established.

Check the data link server.
Increase the time until the timeout.

E05017

Media set lever is lowered.

Set the media again.

E05018

A trouble occurs in the data link server.

Restart the data link server.

E05019

A trouble occurs in communication to the data link server.

Set the media again.
Turn the power off and then on again.

E05020

The connection destination is not USB memory.

Set connection destination to USB memory.

E05021

The type of bar code is different.

Apply the appropriate bar code.

E05022

Media skew is detected.

Set the media again.
Increase the skew detection set value.

E05023

Data link server is not activated.

Activate data link server.

E07001

Communication with the access point is no longer possible.

Please check the communication status with the access point.

E07002

The encryption key of access point is incorrect.

Please enter the correct encryption key of access point.

E07003

No access point was found to connect to.

Make sure there is an access point nearby and that the access point is turned on.

E07004

Access point connection failed.

Check the operating status of the access point.

E07005

Communication with the access point has been disconnected.

Check the operating status of the access point.

W06008

When command is set to AUTO, the DUMP mode is not available.

W06009

When panel cutting has been set to ON, the following functions are not available.

• ARMS function

• AREA function

• COPY function

• BARCODE CUT function

• CONTINUOUS OPERATION function